Frequently Asked Questions
Ordering & Payment
How do I place an order on Farini?
Placing an order with Farini is easy and secure. Simply browse our collection, select your desired items, and proceed to checkout. Our website will guide you through the rest of the process.
What payment methods does Farini accept?
Farini accepts all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer the option to pay via PayPal for your convenience.
Is my payment information secure?
Yes, your payment information is handled with the utmost security. We utilize standard encryption methods to ensure your data is protected.
Can I modify or cancel my order after placing it?
To modify or cancel your order, please contact us immediately at support@farini.com. Once we begin processing, changes may not be possible.
Are there any additional charges, like taxes, on my order?
All applicable taxes are calculated at checkout based on shipping destination. Farini offers no hidden fees—what you see is what you pay.
Shipping & Delivery
Do you offer free shipping?
Yes, Farini proudly offers FREE shipping on every order, with no minimum purchase required. We are committed to delivering convenience and value with every purchase.
How long will it take to receive my order?
Orders typically ship within 1-2 business days. Depending on your location, delivery via FedEx Ground usually takes 3-6 business days nationwide.
Where do you ship from?
To ensure faster delivery times, orders are shipped from the closest of our multiple US-based warehouses.
Which carriers do you use for shipping?
Our primary carrier is FedEx Ground. However, we may use USPS or UPS as backup carriers when necessary.
Do you offer international shipping?
At this time, Farini serves customers within the United States only. We do not offer international shipping.
Returns & Refunds
What is Farini's return policy?
We offer a 60-day FREE returns policy. Customers can return their items within 60 days of delivery at no cost. We believe in making returns as hassle-free as possible.
How do I initiate a return?
To initiate a return, please contact us at support@farini.com. Our team will provide you with detailed instructions on how to proceed.
When will I receive my refund?
Once your returned item is received and inspected, we will process your refund to your original payment method. This typically takes 5-10 business days.
Do I have to pay for return shipping?
No, Farini covers all return shipping costs. Simply follow the return instructions provided by our support team.
What if my item is damaged upon arrival?
If your item arrives damaged, please contact us immediately at support@farini.com. We will resolve the issue promptly, ensuring your complete satisfaction.
Products & Materials
What materials does Farini use for its furniture?
Farini uses high-quality materials such as solid wood and faux leather to create durable, stylish furniture pieces that embody mid-century modern elegance.
How do I care for my Farini furniture?
For most Farini furniture, clean with a soft, damp cloth and avoid harsh chemicals. Please refer to any included care instructions for specific products.
Are all Farini products made in the USA?
Our products are designed in line with American quality standards and made using materials sourced globally to bring you the best in mid-century modern design.
Can I customize my furniture pieces?
Currently, we do not offer customizations. However, our versatile designs are crafted to seamlessly integrate into a variety of settings.
What makes Farini furniture stand out?
Farini stands out by combining mid-century modern elegance with functional design and quality craftsmanship. Our furniture pieces evolve with modern living spaces.
Customer Support
How can I contact Farini's customer support?
You can reach our customer support team by emailing us at support@farini.com. We're here to help with any questions or concerns you may have.
What are Farini's customer support hours?
Our customer support team is available Monday through Friday from 9:00 AM to 6:00 PM ET. We aim to respond to all inquiries within one business day.
Does Farini have a physical store?
Currently, Farini operates as a direct-to-consumer brand online. We focus on providing excellent service and quality through our digital showroom.
Can I request fabric or material swatches?
Yes, we can provide fabric or material swatches upon request to help you choose the perfect piece for your space. Please contact support@farini.com for details.
Where can I leave a review for Farini products?
We welcome feedback from our customers! Please visit our product pages to leave a review and share your experience with others.